Questions decision-makers ask.
Understand the investment, installation, service and qualification process before we begin.
Zero capital expense for qualified locations.
Modern Market invests in the equipment, installation, technology, initial inventory and ongoing operation required to create your market.
Decision-Maker Essentials
The highest-priority answers for evaluating cost, responsibility, risk and commitment.
Need to KnowIs there a capital cost to our organization?
For qualified locations, there is zero capital expense. Modern Market provides the equipment, installation, technology and initial inventory, then manages the program on an ongoing basis.
Need to KnowDo you require a lengthy contract?
No lengthy multi-year commitment is required. Our standard structure begins with a six-month commitment so the market has time to establish purchasing patterns and be properly optimized. After that initial period, either party may end the agreement with 30 days’ written notice.
Need to KnowWhat does the property need to provide?
Requirements vary by equipment and site, but typically include an approved, accessible location, suitable electrical service and reasonable access for installation and replenishment. We confirm every requirement before installation.
Need to KnowWho handles licensing, insurance and food safety?
Modern Market is fully licensed and insured and manages the market’s applicable product-handling, rotation and operating requirements. Site-specific responsibilities are reviewed before installation.
Need to KnowWho handles expired products, waste or recalls?
Modern Market monitors dates, rotates inventory and removes expired, damaged or recalled products. That operational responsibility does not fall on the property team.
Need to KnowHow is product pricing determined?
Pricing reflects product type, sourcing, distribution and market conditions. Prices are clearly displayed, reviewed regularly and positioned to support both customer value and a sustainable amenity.
Need to KnowIs revenue sharing available?
Revenue sharing may be available for qualifying higher-volume locations. Eligibility and structure are evaluated during the site assessment based on traffic, expected participation, equipment investment and operating requirements.
Need to KnowWhat happens if usage is lower than expected?
We first adjust the assortment, merchandising, pricing and configuration using actual purchasing data. If the location ultimately cannot support a sustainable program, the agreement provides a practical path for either party to end the partnership.
Need to KnowHow quickly are service issues handled?
Clients have direct access to a local, owner-led team. We acknowledge service needs the same day and work toward resolution within 24 hours, while communicating clearly throughout the process.
Need to KnowCan the property receive performance information?
Yes. Depending on the partnership, Modern Market can share useful sales, participation and product-performance insights to support amenity planning and ongoing improvements.
Need to KnowWho is responsible for theft, damage or misuse?
Responsibilities are clearly established in the written agreement before installation. Modern Market manages ordinary operating risk and technology oversight, while deliberate damage, misuse and site-specific circumstances are addressed under the agreed terms.
Need to KnowWhat happens when a partnership ends?
Modern Market coordinates an orderly removal of its equipment and leaves the immediate market area clean, subject to the agreement and any separately approved property improvements.
General Questions
More about equipment, qualification, products and everyday operation.
Who owns and maintains the equipment?
Modern Market owns or controls the equipment and remains responsible for stocking, cleaning, routine maintenance, technology oversight and service coordination.
What makes a location qualified?
We assess employee, resident, guest or customer population; occupancy and traffic; operating hours; current food access; available space; location visibility and the opportunity to create consistent daily demand.
How much space does a market require?
The footprint depends on the solution. A single smart market can serve a compact location, while two- and three-market configurations support larger populations and broader assortments.
Can the product mix be customized?
Yes. Product selection is shaped by location feedback, demographics, purchase patterns and the specific needs of the people using the market.
Can we offer fresh food and complete meals?
Yes. Depending on the market format, assortments can include wraps, sandwiches, salads, protein packs, breakfast choices, frozen meals, pizza, beverages, snacks, household goods and daily essentials.
How are purchases made?
Modern Market uses cashless technology designed for fast card and mobile-payment transactions. The exact shopping experience depends on the selected equipment platform.
How quickly can a market be installed?
Timing depends on equipment availability, site readiness, design requirements and the agreed market format. We establish a clear implementation plan after the site assessment.
Can the market grow after installation?
Yes. We can begin with the right-sized footprint and expand as demand, participation and property needs develop.
Can employees, residents or guests request products?
Absolutely. Feedback is a core part of our operating model. We test promising requests, review performance and continually refine the assortment.